Certificate Course in Hospitality Management in collaboration with

• DURATION: 6 Months
• Mode of Delivery: 4 Months theory & practical training (on & off campus), 1 Month (Workshop & Seminars / Field Visits / Guest Lectures etc) and 1 Month (Assessments)
• ELIGIBILITY:
  • Passed XII from a recognized Board/Council.
  • Graduate from any stream
  • Candidates may be from St. Xavier's Campus or Outside
• DATE OF COMMENCEMENT: To be Announced

Syllabus

Paper Code : CHM 101

Paper Title : Introduction to Hospitality Management (24 Hours)

• Overview of the Hospitality Industry
• History and Evolution of Hospitality
• Sectors of the Hospitality Industry (Hotels, Restaurants, Travel and Tourism, Event Management)
• Hotel Organizational Structure
• Roles and Responsibilities of Key Departments (Front Office, Housekeeping, Food and Beverage, Sales and Marketing)
• Interdepartmental Coordination
• Principles of Guest Service
• Guest Cycle (Pre-arrival, Arrival, Occupancy, Departure)
• Guest Service Skills and Etiquette & House Keeping Operations

Paper Code : CHM 102

Paper Title : Food and Beverage Management (24 Hours)

• Food Service Operations
• Menu Planning
• Food Safety & Hygiene
• Beverage Management

Paper Code : CHM 103

Paper Title : Management of Hospitality Industry (24 Hours)

• Basics of Hospitality Finance
• Cost Control and Budgeting
• Revenue Management and Pricing Strategies
• Hospitality Marketing Strategies
• Digital Marketing and Social Media
• Customer Relationship Management (CRM)

Paper Code : CHM 104

Paper Title : Technology & HRM in Hospitality Industry (24 Hours)

• Role of Technology in Enhancing Guest Experience
• Property Management Systems (PMS)
• Online Travel Agencies (OTAs) and Booking Systems
• Recruitment and Selection
• Training and Development
• Performance Management

Assessment Methods

• Assignments and Projects: Weekly assignments based on case studies, real-world scenarios, and research projects.
• Presentations: Group presentations on various topics related to hospitality management.
• Quizzes and Tests: Regular quizzes to assess understanding of key concepts.
• Practical Evaluations: Role-plays, simulations, and hands-on activities to demonstrate practical skills.

Recommended Reading and Resources

• "Hospitality Management: A Brief Introduction" by Tim Knowles
• "Managing Hospitality Organizations" by Robert C. Ford and Michael C. Sturman
• Industry journals and articles from sources such as the Journal of Hospitality & Tourism Research

Additional Activities

• Guest Lectures: Inviting industry professionals to share insights and experiences.
• Field Visits: Visits to local hotels, restaurants, and event venues to observe operations.
• Workshops and Seminars: Conducting workshops on specific skills like wine tasting, culinary arts, etc.

COURSE FEES: Rs.5,000/-

Admission Procedure

Online admission on a first come first serve basis.

• Printing facility is required while filling up this online form.
• Please read the instruction carefully before filling the Registration Form.
• Application forms are available online only through the College website.
• No printed forms will be issued by the College.
• You need to upload the following documents while filling in the form:
  • Aadhaar Card (PDF format).
  • Date of Birth proof (PDF format).
  • Recent colour passport size photo (JPEG format).
  • Signature (JPEG format).
• After online submission of the form, pay the fee online.
• After successful payment download the Provisional Admission Sheet and take a printout.